Physiotherapy Frequently Asked Questions

  • Your first visit includes a dedicated one-on-one assessment with Chris Coupal. Together, you'll discuss your health and injury history, explore the factors contributing to your symptoms, complete a detailed physical examination, and develop a personalized treatment plan tailored to your goals. In most cases, treatment begins during the first visit and may include education, exercise therapy, hands-on treatment, and dry needling when appropriate and desired. You will leave with a clear understanding of your condition, a plan for recovery, and practical steps you can start right away.

  • No, you do not need a physician's referral to book an appointment. Physiotherapists are primary care professionals in Alberta, meaning you can access our services directly. (Note: While I don't require one, a small number of private insurance policies still request a referral for reimbursement, so it is always a good idea to check your specific plan details).

  • Yes, you will work exclusively with me for the duration of your care. I believe in a strict quality-over-volume approach, which means zero rushed appointments and no hand-offs to assistants. Initial assessments are 60 minutes, and follow-up treatment sessions are 40 minutes of dedicated, one-on-one time.

  • My orthopedic practice covers a wide spectrum of physical challenges across all stages of life. This includes managing sudden injuries like acute sprains, strains, and sports injuries, helping you recover post-surgery, tendon issues, and partnering with you to navigate complex, long-standing chronic pain conditions.

  • I am able to offer direct billing for the majority of insurance providers. If your insurer is not yet available for direct billing, you will receive a detailed receipt after your appointment to submit for reimbursement.

  • No, Northstar Physiotherapy is a fully private clinic and does not take WCB, MVA, or AHS funded claims.

    To maintain a strict one-on-one treatment model with longer, unhurried sessions, I operate outside of these provincial funding streams. If you choose to seek treatment here following a work or vehicle accident, please note that we cannot submit claims to WCB or auto insurers, and these visits must be paid out-of-pocket or through your regular extended health benefits. If your recovery relies on provincial or auto-insurance funding, I am happy to recommend excellent local clinics that specialize in navigating those specific systems.

  • Standard Parking & Entry: Free parking is widely available on Chelsea Street. Enter through the main front doors.

    Accessible Parking & Entry: One accessible stall and a ramp are located in the rear alley. Because the back door remains locked, please call or text me when you arrive, and I will come open it for you.

    Parking Warning: Please do not park in any other side or back stalls. These are reserved for other tenants, and unauthorized vehicles may be ticketed or towed.

  • I provide dedicated 1-on-1 care without reception staff. To ensure a seamless visit, please review these quick instructions:

    I am located in the Cambrian Professional Centre. If the door to Office 15 is open, please come right in! If it is closed, I am finishing a session. Please take a seat in the shared front waiting area, and I will be out to greet you right at our scheduled start time.