Physiotherapy Frequently Asked Questions

  • Your first visit includes a dedicated one-on-one assessment with Chris Coupal. Together, you'll discuss your health and injury history, explore the factors contributing to your symptoms, complete a detailed physical examination, and develop a personalized treatment plan tailored to your goals. In most cases, treatment begins during the first visit and may include education, exercise therapy, hands-on treatment, and dry needling when appropriate and desired. You will leave with a clear understanding of your condition, a plan for recovery, and practical steps you can start right away.

  • No, you do not need a physician's referral to book an appointment. Physiotherapists are primary care professionals in Alberta, meaning you can access our services directly. (Note: While I don't require one, a small number of private insurance policies still request a referral for reimbursement, so it is always a good idea to check your specific plan details).

  • Yes, you will work exclusively with me for the duration of your care. I believe in a strict quality-over-volume approach, which means zero rushed appointments and no hand-offs to assistants. Initial assessments are 60 minutes, and follow-up treatment sessions are 40 minutes of dedicated, one-on-one time.

  • My orthopedic practice covers a wide spectrum of physical challenges across all stages of life. This includes managing sudden injuries like acute sprains, strains, and sports injuries, helping you recover post-surgery, tendon issues, and partnering with you to navigate complex, long-standing chronic pain conditions.

  • I am able to offer direct billing for the majority of insurance providers. If your insurer is not yet available for direct billing, you will receive a detailed receipt after your appointment to submit for reimbursement.

  • No, Northstar Physiotherapy is a fully private clinic and does not take WCB, MVA, or AHS funded claims.

    To maintain a strict one-on-one treatment model with longer, unhurried sessions, I operate outside of these provincial funding streams. If you choose to seek treatment here following a work or vehicle accident, please note that we cannot submit claims to WCB or auto insurers, and these visits must be paid out-of-pocket or through your regular extended health benefits. If your recovery relies on provincial or auto-insurance funding, I am happy to recommend excellent local clinics that specialize in navigating those specific systems.

  • Standard Parking & Entry: Free parking is widely available on Chelsea Street. Enter through the main front doors.

    Accessible Parking & Entry: One accessible stall and a ramp are located in the rear alley. Because the back door remains locked, please call or text me when you arrive, and I will come open it for you.

    Parking Warning: Please do not park in any other side or back stalls. These are reserved for other tenants, and unauthorized vehicles may be ticketed or towed.

  • I provide dedicated 1-on-1 care without reception staff. To ensure a seamless visit, please review these quick instructions:

    I am located in the Cambrian Professional Centre. If the door to Office 15 is open, please come right in! If it is closed, I am finishing a session. Please take a seat in the shared front waiting area, and I will be out to greet you right at our scheduled start time.

  • The right physiotherapist depends on your condition, goals, preferences, and the type of care you're looking for. Beyond qualifications, consider whether they listen to your concerns, explain their reasoning, and involve you in treatment decisions. I've written a more detailed guide on what to look for when choosing a physiotherapist.